We gladly accept unused items. We can not accept items that have been opened unless the product is damaged or defective. The customer is responsible for return shipping costs.

Merchandise must be returned within 30 days of the date on the Packing List. To initiate a refund, contact Customer Service at +1 516 621 6091 or via email at info@usa.phyto.com to provide us with your order number. Refunds will be issued based on the original form of payment.

Please allow up to 7-10 business days when we receive the items for your account to be refunded. Business days are from Monday to Friday, excluding federal holidays within the United States. We will send you an email once we have completed the refund process. Items purchased outside the United States are not eligible for returns.